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FREQUENT ASKED QUESTIONS

The following are answers to frequent questions we receive regarding Porta Hotel Antigua.

Please be advised that prices, hours and other information are subject to change.

For more information or additional questions please contact us at (502) 7931 0600 or email our concierge at atencionalcliente@portahotels.com

How far is Porta Hotel Antigua from the airport?

​We are approximately 50 minutes away from La Aurora International Airport (GUA). Sometimes it takes more time due to traffic specially at rush hours.

 

How much does it cost for an airport transfer?

The extra charge for transfer to/from the airport is US$60 per one or two persons and US$20, per each additional person. Two children under 10 years old come for free

 

How could I reserve an airport transfer?

Just send us your flight details (airline name and expected arrival time)

 

How can I find a booked airport transfer?

The driver will be showing a sign with your name at airport exit and lead you to a private car

 

What are the best hotels to stay at La Antigua Guatemala?

Porta Hotel Antigua, Casa Encantada, Pensativo House Hotel and Hotel San Jorge are some of the most popular Hotels in Antigua Guatemala

 

How much does it cost to stay in a hotel in Antigua Guatemala?

On average, 3-star hotels in Antigua Guatemala cost $38 per night, and 4-star hotels in Antigua Guatemala are $70 per night. If you're looking for something really special, a 5-star hotel in Antigua Guatemala can be found for $139 per night, on average

 

Can I rent a car at the hotel or nearby?

You can rent a car from one of the local car-rental specialists; we do not offer a counter with this service at the hotel

 

Is Porta Hotel Antigua in the center of La Antigua Guatemala?

Yes, the hotel is located three blocks south from La Antigua Guatemala Central Park

 

Is the pool opened? If so, at what times?

Following governments guidelines and regulations, access to the pool has been limited due to COVID-19 and you could use it respecting social distance with other people outside your partners. These guidelines are subject to change and we will update accordingly

 

Are the pools heated?

​Yes, our pools are heated. We use primarily, solar energy with this purpose

 

Is there a minimum stay requirement?

​There is a minimum stay during the New Year’s Eve and Holly Week. Some packages also require a minimum stay.

 

Are pets allowed?

Yes, we have some rooms where we accept one pet; guest must accept and sign pet’s regulation, and you could check it clicking here. Daily charge for pet is US$25 and includes bed, drinker and a plate for food

 

Are there other restaurants nearby? If so, how far?

​Yes, you could find many restaurants within walking distance

 

How many restaurants are there at Porta Hotel Antigua?

​We have only one restaurant, Los Moros. You can check the menu clicking here

 

What time is the Restaurant opened?

Los Moros Restaurant is opened from 7:00 am to 10:00 pm, daily. Due to COVID-19 this schedule may vary; please check it at Front Desk

 

Is breakfast included in the price?

No, our rates do not include breakfast, but you can add it with an extra charge at the enhancement section or order it when staying at the hotel

 

Is there a buffet available?

Nowadays our buffets are assisted; it means that you can see the food in the line and ask to our staff to serve it in your plate. You cannot serve the meal by yourself.

 

Is room service available? If so, at what times?

Yes, room service is available from 7am to 9pm

 

Is it possible to receive gluten-free or any diet food?

Yes, this can be arranged with our Maitre at the hotel

 

Do your room feature air conditioning?

Yes, most of our rooms feature air conditioning but all have ceiling fan

Check-in time?

Check-in time is after 3pm. Let us know your arrival time in case you need an early check-in; we will do our best to have your room available but if it is definitively not possible due to our availability, we will receive your luggage until check-in time and parking can be used at no additional charge

 

Check-out time?

Check-out time is before 1pm. Late checkout may be arranged for an additional fee although it is subject to the following day's reservation status. The amount of the additional fee varies by room type and the checkout time. Please contact the hotel if you wish to use this service.

 

Is Reception open 24 hours?

Yes, Reception service is available 24 hours.

 

Which languages are spoken at Reception?

Spanish and English

 

Can I leave my luggage?

Yes, we can look after your luggage. If at check-in your room is not ready yet or in case of late check-out, we will store your luggage free of charge

 

Internet connection?

A wireless internet connection is available throughout the hotel, free of charge with a standard speed. If you need high-speed, please ask to our Concierge and we will provide it, with an extra charge

 

When were the rooms last refurbished?

Our rooms have very recently been partially renovated in 2019

 

Do you have smoking and non-smoking rooms?

All our rooms and the entire property are non-smoking

 

Do you have rooms that have services for those with disabilities?

Yes, we have some rooms with wide doors, tall toilet, hand shower, located at executive area, crossing the street in front of main building. All our rooms have grab bars in the shower

 

Do the bathrooms have baths or showers?

Most of the rooms have shower. The bath tub is available in some Premium rooms and Suites

 

Is there parking for vehicles?

Our hotel has private parking. It is located two blocks south, but we offer free transportation to / from the parking lot as many times as necessary, in an electric mini bus

 

How much does parking cost?

The car park is free for our guests

 

Is the parking lot guarded?

Yes, our parking lot has security

 

How far in advance do I have to book?

As soon as you have planned your trip! We sometimes have last-minute availability, but in general the earlier you book, the lower the room rate

 

Are the prices quoted per room or per person?

The prices quoted are always per room, is always important to check for the most comfortable type of room

 

If I want to book a room at Porta Hotel Antigua as a gift, how do I do so?

Please contact our Reservation Desk at ventasantigua@portahotels.com or by phone at +502 79310600

 

Why can’t I book more than five rooms?

If you want to book more than five rooms, please contact our Reservation Desk at ventasantigua@portahotels.com or by phone at +502 79310600; you could get a special package

 

Do you offer a long term stay special rate?

Yes, please contact our Reservation Desk at ventasantigua@portahotels.com or by phone at +502 79310600

 

Will I get the room on the photograph, and do the rooms correspond to those in the photographs?

We cannot guarantee that you will get the exact same room, but the rooms photos are real

 

Can I request a specific location for my room?

Your preferences will be conveyed to the Front Desk, who will attempt to satisfy you, but we cannot make any guarantees. You could book your room following this guide:

Executive Rooms: located in front of main building, crossing the street

Garden Rooms: located in main area

Premium Garden Rooms: located in main area

Premium Executive Rooms: located at east of main building, crossing the street or walking thru a tunnel

Garden Suites: located in main area

Executive Suites: located at east of main building, crossing the street or walking thru a tunnel

Master Suite: located at east of main building, crossing the street or walking thru a tunnel

 

Do children stay for free?

Yes, we accept up to two children up to the age of 11 stay for free, accompanied by an adult minimum

 

Is it possible to have a cot/child’s bed in the room? If so, at what price?

Yes, cots are free and additional beds are available at an extra cost of US$25 per night

 

When do I need to pay for the accommodation?

Payment of any outstanding balance is made when you check out, but payment must be guaranteed when you check in, unless agreed otherwise on the basis of the applicable rates. Non-refundable rates must be paid when booking

 

Can I pay by credit card?

Yes, we accept Visa, MasterCard, American Express and Diners Club cards

 

Is use of the Spa included in the price?

No, Spa services are paid separately, depending on your preferences. You can check our services clicking here

 

Is the Gym opened?

Yes, it is opened from 6am to 8pm but it’s necessary to make an appointment to maintain social distance and services are limited

 

Is there safety box at the rooms?

Yes, all rooms have safety box large enough for a laptop

 

How often are sheets and towels changed during my stay?

Bed sheets and towels are changed as needed, preferably every two days to preserve water and avoid detergent waste

 

Can a mini-fridge be rented?

If you need one to maintain your medicines, we can provide one free of charge. Very limited amount of units, please contact Customer Care at atencionalcliente@portahotels.com or by phone at +502 79310600 as soon as possible to reserve it

 

Is it possible to arrange a tour?

Certainly, we can arrange a tour for you. We offer A la Carta Tour services with excellent options. Check them clicking here

 

If I change the date of my stay, will this affect the price?

Yes, you should check daily rates to be sure and accept changes

 

Is there an exchange office at the Front Desk?

No, but we can change money at Front Desk with limited amount

 

What measures are you taking to stop the COVID-19?

We are disinfecting every single room with cold fogging, after deeply cleaning it, besides following all recommendations from Guatemala Health Minister, World Tour & Tourism Council and OMS. Please check more details clicking here